Responsible gambling at Stelario Casino: tools, limits and support for Italy

What we want to put first, ahead of any bonus or game ranking, is a simple conviction: gambling should stay a form of entertainment, never a problem. For the vast majority of people it is exactly that, a pastime like any other. For some, though, it can turn into something hard to control. Acknowledging that openly and providing concrete tools is, for us, an integral part of how we understand our work.

On this page we explain which responsible gambling tools you will find on your account, how they work, and when it makes sense to use them. We cover deposit limits, cooling-off periods, self-exclusion and how to seek help when it is needed. Gambling is reserved for adults aged 18 and over: that is the non-negotiable starting point. Everything else is designed to help you play with a clear head and always keep control of the situation.

The most effective way to play healthily is to set boundaries before you begin, when your mind is clear and your decisions are rational. That is why we provide a set of tools you can configure directly from your account settings, without having to contact anyone.

These tools are not signs of weakness but of awareness. Setting a deposit limit is like deciding in advance how much to spend on a night out: a common-sense choice that protects you from the impulse of the moment. We encourage you to think about it right from registration, before your first deposit even.

Recognising in good time when gambling is ceasing to be a pleasure is the most important step. There is no single alarm bell, but certain recurring behaviours deserve attention. We list the most common ones, not to alarm you, but to offer an honest self-assessment tool.

• Chasing losses: continuing to play in order to recover lost amounts, raising your stakes.
• Exceeding your budget: spending more than you had planned, or more than you can afford.
• Playing to escape: using gambling as a flight from stress, anxiety or personal problems.
• Neglecting commitments: sacrificing time meant for work, family or friends in order to play.
• Hiding your gambling: feeling the need to lie to loved ones about how much or how often you play.

If you recognise yourself in even some of these points, it does not necessarily mean you are in a serious situation, but it is a good moment to pause and reflect. The tools described above exist precisely to help you return to a balanced footing. And if you feel that on your own it is not enough, asking for support is the strongest and wisest choice you can make.

Gambling is strictly reserved for adults aged 18 and over, with no exceptions. Age verification is part of our registration and document check procedure, but protecting younger people is a responsibility we share with those who live alongside them.

If you share devices with minors, we recommend a few simple, effective precautions: do not save your login credentials in a way that leaves them available to others, always log out at the end of a session, and consider using parental control software that filters access to adult-only content. Tools like these can block gambling sites on devices used by younger people too, adding one more barrier in defence of their wellbeing.

If gambling has become a source of worry, for you or for someone you care about, know that you are not alone and that specialised organisations are ready to listen, free of charge and in confidence. Turning to external, independent support is often the most effective way to face the situation with the right tools.

There are organisations dedicated to supporting problem gambling that offer a listening ear, counselling and paths to help, many of them through dedicated phone lines and online desks. Associations such as Gamblers Anonymous run support groups among people who share the same experience, while numerous regional health services have specific desks for behavioural addictions. Talking to your trusted doctor is an excellent first step toward being directed to the most suitable path.

On our side, support is available 24 hours a day to help you set limits, activate a cooling-off period or begin self-exclusion: whatever tool you wish to use, our agents guide you step by step, with discretion and without judgement. Our goal is not to make you play more, but to help you play well, within the limits you have chosen and in complete safety. Because healthy gambling is the only gambling truly worth doing.